Shipping & Returns
🚚 Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Delivery Time
Estimated delivery times vary depending on your location:
- 🇺🇸 United States: 5–12 business days
- 🇨🇦 Canada: 6–14 business days
- 🇬🇧 United Kingdom: 5–12 business days
- International: 7–20 business days
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your shipment in real time.
Shipping Costs
Shipping costs are calculated during checkout. We also offer Free Shipping on selected products and promotional campaigns.
Customs & Import Duties → Taxas Alfandegárias e Impostos de Importação
International orders may be subject to customs fees or import taxes depending on your country's regulations. These charges are the responsibility of the customer.
🔄 Return & Exchange Policy
7-Day Return Policy
If you're not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Return Conditions
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging.
- Be accompanied by proof of purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the issue so we can arrange a replacement or refund.
Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5–10 business days using your original payment method.
Need Assistance?
If you have any questions regarding shipping or returns, our support team is always happy to help.
⏰ Response within 24 hours